Shipping Policy (UK)
1. Delivery Areas
We currently ship to all addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. We offer international shipping – please contact us at colin@vintagetrends.uk for your custom quotation.
2. Processing Times
Orders are typically processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed after 2:00 PM or on weekends will be processed the next working day.
3. Delivery Options & Timeframes
We offer the following delivery services:
Standard Delivery (2–5 business days)
Delivery times are estimates and may vary depending on location, courier delays, or peak periods.
4. Shipping Costs
Shipping fees are calculated at checkout based on your selected delivery method.
We may offer free standard shipping on orders over a specified amount (if applicable).
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available) so you can monitor your delivery.
6. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the courier to resolve the issue as quickly as possible.
7. Missed Deliveries
If you are not available to receive your parcel, the courier may:
Leave it in a safe place
Deliver to a neighbour
Attempt redelivery
Leave instructions for collection
Please follow the instructions provided by the courier.
8. Address Accuracy
It is the customer’s responsibility to ensure that all delivery details are correct at checkout. We cannot be held responsible for delays or losses caused by incorrect or incomplete addresses.
9. Contact Us
If you have any questions regarding shipping, please contact our customer service team at:
Email: colin@vintagetrends.uk
This shipping policy may be updated from time to time without prior notice.